22games Terms and Conditions – Rules and Guidelines

For the purposes of these Terms and Conditions, the following terms have the meanings set out below:

By creating an account on 22games, make a deposit, place a bet, or use any feature of the platform, you expressly confirm that:

• Has read, understood, and fully accepts these Terms and Conditions;
• Has read and agrees to the Privacy Policy of 22games;
• Has read and agrees to the Responsible Gambling of the platform;
• Has full legal capacity to enter into contracts in Brazil, in accordance with the Civil Code (Law No. 10.406/2002).

These Terms constitute the entire agreement between you and the 22games and supersede any prior agreements, whether verbal or written, on the same subject matter.

To create and maintain an active account on 22games, the User must meet all of the following requirements:

• Age of majority: be at least 18 years of age at the time of registration;
• Residence: be located in Brazil and hold a valid CPF issued by the Receita Federal do Brasil;
• Legal capacity: not be legally incapacitated under Brazilian civil law;
• Uniqueness: each CPF may be linked to a single account on 22games — creating multiple accounts under the same individual is strictly prohibited;
• Ownership: the User must be the holder of the CPF and the payment methods used. Betting on behalf of third parties is not permitted.

The User is responsible for the accuracy of all information provided during registration. The 22games reserves the right to request supporting documents at any time and to close accounts whose information proves to be incorrect, outdated, or fraudulent.

The 22games may request User identity verification (KYC process) at any time, particularly before processing withdrawals above certain amounts or when unusual account activity is detected. Documents that may be requested include:

• Government-issued photo ID (RG, CNH, or passport);
• CPF or proof of registration with the Receita Federal;
• Proof of address issued within the last 90 days (utility bill, water, phone, bank statement, or payment slip);
• Proof of ownership of the payment method used;
• Selfie holding your photo ID, when requested.

The User has 7 calendar days to submit the requested documents. During this period, withdrawals may be suspended. 22games 22games will review the documents within up to 3 business days of complete submission. KYC verification is a legal compliance requirement, not a penalty — it protects both the User and the integrity of the platform.

The 22games accepts deposits exclusively through the Brazilian payment methods listed below. The minimum deposit is R$ 10.00. There is no standard maximum deposit limit, although personalized limits may apply based on risk analysis.

• Pix: instant credit, available 24 hours a day, including weekends and public holidays;
• Boleto bancário: processing time of up to 1 business day after payment;
• Credit or debit card: accepted card brands listed at checkout;
• PicPay: credit within up to 30 minutes;
• Mercado Pago: credit within up to 30 minutes;
• Bank transfer (TED): Nubank, Itaú, Bradesco, Banco do Brasil, and other banks — up to 1 business day.

Users must only use payment methods in their own name. Deposits made by third parties — even with authorization — may be held for verification or returned to the original payer.

The User may request a withdrawal of their available balance (excluding any bonus with a pending rollover) at any time. The general withdrawal conditions on 22games are:

• Minimum withdrawal amount: R$ 20.00 per transaction;
• Preferred method: Pix to the Pix key registered on the User's account;
• Standard processing time: up to 24 hours for unverified accounts; up to 5 minutes via Pix for VIP Program members at the Silver level or above;
• KYC Verification: withdrawals above R$ 1,000.00 may require prior identity verification;
• Ownership: the Pix key or destination bank account must belong to the same CPF registered with 22games.

The 22games reserves the right to conduct additional due diligence on withdrawals that show unusual characteristics, atypical volume, or suspected irregular activity. In such cases, the processing time may be extended by up to 72 hours for review, and the User will be notified.

Bonus withdrawals are only possible after the required rollover has been fully met. Withdrawal attempts before the rollover is completed will result in the automatic cancellation of the bonus, leaving only the real balance deposited by the User available.

The 22games offers bonuses and periodic promotions, with specific conditions published in each offer. The general rules that apply to all bonuses are:

• Bonuses have an expiration date indicated in the offer — expired bonuses are automatically removed from the balance;
• The standard rollover for welcome and reload bonuses is 30 times the bonus amount, unless otherwise stated in the offer;
• Bets with odds below 1.50 on single bets generally do not count toward the rollover requirement;
• Cancelled, void, or push bets do not count toward the rollover requirement;
• Only one account per User, per CPF, and per IP address is eligible to claim each welcome bonus;
• VIP Program cashback has no rollover requirement and is available for immediate withdrawal after it is credited.

22games may modify, suspend, or terminate any promotion at any time, with at least 48 hours' prior notice published on the platform, except in cases of detected abuse or technical errors requiring immediate termination.

Sports Betting on 22games follow these general rules:

• A bet confirmed and accepted by the system is binding and cannot be unilaterally cancelled by the User, except in cases provided for under the specific rules of the sport;
• If an event is cancelled or postponed by more than 48 hours from the original scheduled time, bets are considered void and the amount is returned to the User's balance;
• Obvious odds errors — where the published price clearly differs from the market due to a system error — may be cancelled by 22games, with the wagered amount refunded;
• Live (In-Play) bets may be temporarily suspended during high-volatility moments, such as penalty kicks or real-time goals;
• The maximum bet limit per event varies depending on the market, sport, and the User's VIP level.

The 22games covers Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, Superliga de Vôlei, NBA, NBB, UFC, ONE Championship, and dozens of other tournaments and organizations. Market availability may vary by event.

The casino games — roulette, blackjack, baccarat, crash games, slots, and poker — available on 22games use a Random Number Generator (RNG) system certified by independent audit, ensuring that results are genuinely random and free from manipulation.

• The RTP (Return to Player) for each game is available on the game page or in its specific rules;
• Technical failures during a match — such as connection drops or system errors — that result in a lost bet will be reviewed on a case-by-case basis; where a 22games server failure is confirmed, the wagered amount will be refunded;
• Outcomes correctly generated by the RNG, even if unfavorable to the User, are not subject to dispute;
• In player-vs-player poker, 22games acts solely as a facilitator and has no financial interest in the outcome of individual hands.

Users are responsible for reviewing the specific rules of each game before placing bets. Game-specific rules can be found in each game's lobby within the 22games.

The VIP Program of 22games is described in detail on the VIP Program. The general conditions are:

• Every registered User is automatically enrolled at the Bronze level;
• VIP points are calculated based on real wager volume (excluding bonuses) at a standard rate of 1 point per R$ 10.00 wagered;
• VIP levels are reviewed quarterly — the User retains their current level for the remainder of the ongoing quarter;
• VIP benefits, including cashback and rake-back, are automatically credited to the User's balance according to the schedule published on the platform;
• The 22games reserves the right to modify the benefits, scoring tiers, or rules of the VIP Program with 15 days' prior notice;
• VIP points have no intrinsic monetary value and cannot be transferred to third parties or directly converted into account balance.

The User of the 22games, under penalty of immediate account suspension and, where applicable, reporting to the authorities:

• Creating more than one account, whether under your own CPF or using third-party data;
• Using automated software (bots), scripts, data mining tools, or any system that interacts with the platform in a non-human way;
• Exploiting bugs, system errors, or technical vulnerabilities to gain an undue advantage;
• Colluding with other players in poker or live casino games to manipulate outcomes;
• Placing bets with the sole purpose of meeting a bonus rollover requirement with no genuine interest in the outcome (known as abusive "bonus hunting");
• Using the platform for money laundering, financing illegal activities, or any other conduct prohibited under Brazilian law;
• Sharing account access with third parties or allowing another person to operate the account on your behalf;
• Threatening, harassing, or using abusive language toward 22games team members or other users in the platform chat.

The 22games continuously invests in fraud detection systems. All suspicious activity is monitored in real time, and accounts displaying unusual patterns are automatically flagged for human review.

At the User's request: You may request account closure at any time through the support channel of 22games. Any available real balance will be returned via Pix after KYC verification, if not yet completed. Unused bonuses will be cancelled.

At 22games' discretion: The platform may close or suspend an account without prior notice in the following cases:

• Violation of any provision of these Terms;
• Reasonable grounds for suspicion of fraud, money laundering, or criminal activity;
• Providing false information during registration or the KYC process;
• Breach of the VIP Program rules or promotion terms;
• Request by a competent judicial or regulatory authority.

In cases of closure due to proven misconduct, the 22games may place a hold on the account balance for investigation purposes. If the investigation does not confirm any violation, the full balance will be returned to the User.

The 22games takes responsible gambling seriously. Sports betting and casino games involve real financial risk, and the platform provides the following tools to help Users stay in control:

• Deposit limits: set daily, weekly, or monthly limits in your account dashboard;
• Bet limits: set a maximum stake per individual bet;
• Session alerts: receive notifications after configurable play session periods;
• Temporary self-exclusion: pause account access for 24 hours, 7 days, 30 days, or 90 days;
• Permanent self-exclusion: permanent account closure with a block on new registrations using the same CPF.

To activate any of these tools, go to the "Responsible Gambling" section in your account dashboard or contact support. Self-exclusion tools take effect immediately upon request and cannot be reversed before the selected period ends.

The 22games processes Users' personal data in compliance with the General Data Protection Law (LGPD — Law No. 13.709/2018). The legal bases for processing include contract performance, compliance with a legal obligation, and legitimate interest, as described in our Privacy Policy.

Users have the following rights regarding their personal data:

• Confirmation that data is being processed and access to that data;
• Correction of incomplete, inaccurate, or outdated data;
• Portability of data to another service provider, upon request;
• Deletion of data processed on the basis of consent, where applicable;
• Information on how data is shared with third parties.

To exercise these rights, please contact us at suporte@22games.best. The 22games will respond to requests within the legal deadline of 15 days.

The 22games strives to keep the platform available and running 24 hours a day, but does not guarantee uninterrupted availability. The platform may be temporarily unavailable due to scheduled maintenance (with advance notice) or unforeseen events.

The 22games is not liable for:

• Financial losses resulting from bets placed by the User — betting is a voluntary decision made with full awareness of the risk involved;
• Connectivity issues on the User's end (internet outage, device failure, etc.) during a bet or session;
• Third-party actions that compromise the User's account security due to the User's own negligence (e.g., sharing passwords);
• Unavailability of third-party payment methods (Pix, digital wallets, card processors).

Under no circumstances shall the total liability of the 22games towards an individual User will not exceed the amount of real balance deposited and not yet withdrawn by that User, except in cases of proven willful misconduct or gross negligence on the part of the platform.

The 22games may update these Terms and Conditions at any time. Material changes will be communicated to the User at least 15 days in advance via:

• A prominent notification displayed on the platform at login;
• Email to the address registered on the account;
• Informational banner on the 22games homepage.

Continued use of the platform after the effective date of any changes constitutes automatic acceptance of the new Terms. If the User does not agree with the changes, they must close their account before the effective date and withdraw their available balance.

Emergency changes — such as those needed to correct serious technical errors, comply with a court order, or respond to ongoing abuse — may take effect immediately, with retroactive notice provided to Users.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil, including but not limited to:

• Brazilian Civil Code (Law No. 10.406/2002);
• Consumer Protection Code (Law No. 8.078/1990);
• General Data Protection Law (Law No. 13.709/2018 — LGPD);
• Brazilian Internet Civil Rights Framework (Law No. 12.965/2014);
• Sports Betting Law (Law No. 14.790/2023) and subsequent regulations issued by the Ministry of Finance.

In the event of any dispute arising from or related to the use of the platform 22games, the parties agree that the courts of the district of São Paulo — SP shall have exclusive jurisdiction to resolve any disputes, to the exclusion of any other jurisdiction, however privileged.

Before pursuing any legal action, the User is encouraged to contact 22games support 22games for an amicable resolution of the dispute — the platform is committed to responding within 5 business days and to seeking a fair and efficient resolution of any legitimate complaint.